Return, Refund & Cancellation Policy
Last Updated: September 8, 2026 • Saanwariya Foods (TuffyBites)
Freshness & Seal Integrity Guarantee
Every TuffyBites biscuit is baked to order. If your box arrives damaged in transit or compromised, we replace it free of charge.
1. Food Safety & Return Eligibility
Due to strict food hygiene standards under FSSAI regulations, food products cannot be returned once delivered and unsealed, except in verified cases of:
- Transit damage causing crushed packs or broken outer cartons.
- Compromised packaging seals or manufacturing seal anomalies.
- Incorrect variant or quantity dispatched compared to your invoice.
2. Free Replacement Process (48-Hour Window)
If your order arrives damaged, please notify our customer support team within 48 hours of delivery:
- Take 2 clear photos of the damaged outer box and product batch code.
- Send them via WhatsApp to +91 77340 72220 or email bitestuffy@gmail.com along with your Order ID.
- Our team will dispatch a fresh replacement consignment within 24 business hours at zero extra charge.
3. Order Cancellations
You may cancel an order before it has been dispatched from our Jodhpur warehouse. Once handed over to the courier partner, an order cannot be cancelled in transit. To request cancellation, call or WhatsApp our helpline at +91 77340 72220 immediately with your Order ID.
4. Refund Processing Timelines
When a monetary refund is approved, it is credited back to your original payment method (Bank Account, UPI, or Debit/Credit Card) within 3 to 5 business days through our Razorpay payment gateway. For Cash on Delivery orders, refunds are issued via instant UPI transfer.